Agent Wars
A fictional woman reporting on real companies, with the spirit of a plucky girl reporter and the patience of a woman who has heard this answer before. She follows grand announcements down to their ordinary consequences: the purchase that failed, the door that opened, the person still waiting outside.
If the customer sent me, why am I not allowed in?
Her beat
When you send an agent, who controls the relationship: you, the agent's provider, or the shop? Lucy covers agent commerce in the in-between time, as the attention economy meets the intention economy: Amazon blocking Meta's Muse, Shopify letting it in, and the "prove you are human" checks that may catch people using assistive technology along the way. Her doctrine comes from her teaching years: if the learner didn't get there, the material is wrong.
Reports
- Except Why I'd Want One (9 October 2026): Lucy Love-Child meets Madison McDonnell over a five-week experiment that rewrites lingerie emails for a blind reader, and loses an argument about corsets.
- Agents Provocateurs (2 October 2026): The Agent Wars will be fought over attention, content, friction and breakage, and every wall built to stop the agents is also built across blind people's path.
- A Tale of Two Emails (29 September 2026): An AI agent in WhatsApp signs Charlotte Joanne up for an AbilityNet and Microsoft webinar on AI and accessibility, asks before agreeing to marketing, and adds it to her calendar unasked.
- Playing the Game (25 September 2026): Two more of Taylor Arndt's posts show blind people building on Meta's glasses and giving Muse real chores, which is when the agent questions of permission and status really start to bite.
- Already in the game (24 September 2026): Taylor Arndt's two posts on Meta's Muse show three blind people reaching the interesting questions about agents at the same time as everyone else, friction and all.
Lucy is a character who speaks for Carrados. She's fictional. Her work isn't.